Privacy Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

Introduction

AquaGuard Pro ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller Information

Company Name: AquaGuard Pro Limited
Company Registration: [Company Number]
Registered Address: 5 Brayford Square, London, E1 0SG
Contact Email: [email protected]
Contact Phone: [Your Phone Number]
Data Protection Officer: [Name if applicable]

What Personal Data We Collect

We may collect and process the following personal data:

Information You Provide Directly

Contact Information: Name, email address, phone number, postal address
Service Information: Property details, installation preferences, water system information
Account Information: Login credentials (if applicable), service preferences
Payment Information: Billing address, payment method details (processed by third-party payment providers)
Communication Data: Your enquiries, feedback, and correspondence with us

Information We Collect Automatically

Website Usage Data: IP address, browser type, operating system, pages visited, time spent on site
Device Information: Device type, screen resolution, referring website
Service Usage Data: Installation dates, maintenance schedules, service history

Information from Third Parties

Insurance Providers: Policy numbers, claim information (with your consent)
Property Managers: Property details, authorization information
Smart Home Systems: Integration data (with your consent)

How We Use Your Personal Data

We process your personal data for the following purposes:

Service Delivery (Legal Basis: Contract)

Provide water management installation and maintenance services
Schedule appointments and communicate about services
Process payments and maintain service records
Provide customer support and address your enquiries

Marketing Communications (Legal Basis: Consent)

Send promotional emails about our services
Share special offers and updates
Provide relevant content and newsletters

Business Operations (Legal Basis: Legitimate Interest)

Improve our services and website functionality
Conduct quality assurance and staff training
Maintain business records and accounts
Prevent fraud and ensure security

Legal Compliance (Legal Basis: Legal Obligation)

Comply with accounting and tax regulations
Maintain health and safety records
Respond to legal requests and regulatory requirements

How We Share Your Personal Data

We may share your personal data with:

Service Providers

Payment Processors: To handle transactions securely
Installation Partners: For service delivery (under strict confidentiality agreements)
IT Service Providers: For website maintenance and data storage
Marketing Agencies: For advertising campaigns (only with your consent)

Business Partners

Insurance Companies: When you choose to share for discounts or claims
Smart Home Platforms: For integration services (with your consent)
Property Managers: When relevant to your property

Legal Requirements

Regulatory Authorities: When required by law
Law Enforcement: When legally obligated to do so
Legal Advisors: For legal compliance and advice

International Data Transfers

We primarily process data within the UK and EU. If we transfer data internationally, we ensure:

Adequate safeguards are in place
Data Protection Agreements are signed
Standard Contractual Clauses are implemented
You are informed of any such transfers

Data Retention

We retain your personal data for:

Data Type	Retention Period	Reason
Customer records	7 years	Legal/tax requirements
Marketing data	Until you opt-out	Marketing purposes
Service history	Duration of warranty + 2 years	Service obligations
Financial records	7 years	Accounting requirements
Website data	13 months	Analytics purposes

Your Data Protection Rights

Under UK GDPR, you have the following rights:

Right to Access: Request a copy of the personal data we hold about you
Right to Rectification: Ask us to correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data under certain circumstances
Right to Restrict Processing: Ask us to limit how we use your data
Right to Data Portability: Request your data in a portable format
Right to Object: Object to our processing of your data for direct marketing
Right to Withdraw Consent: Withdraw consent for data processing at any time
Right to Complain: Lodge a complaint with the Information Commissioner's Office (ICO)

How to Exercise Your Rights

To exercise any of these rights, please contact us:

Email: [email protected]
Phone: [Your Phone Number]
Address: 5 Brayford Square, London, E1 0SG

We will respond to your request within 30 days.

Data Security

We implement appropriate technical and organisational measures to protect your personal data:

Technical Measures

SSL encryption for data transmission
Secure password policies
Regular security updates
Access controls and authentication
Data backup and recovery procedures

Organisational Measures

Staff training on data protection
Data protection impact assessments
Regular security audits
Incident response procedures
Confidentiality agreements with staff and partners

Cookies and Website Data

Types of Cookies We Use

Essential Cookies

Session management
Security features
Basic website functionality

Analytics Cookies

Website usage statistics
Performance monitoring
User experience improvement

Marketing Cookies

Targeted advertising
Social media integration
Conversion tracking

Managing Cookies

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

[Cookie Settings Button]

Data Protection Officer

If you have concerns about data protection, you can contact our Data Protection Officer:

Name: [DPO Name]
Email: [email protected]
Phone: 0800 123 4567

Updates to this Policy

We may update this privacy policy periodically. We will:

Notify you of significant changes
Display the effective date of updates
Maintain a record of previous versions

Complaints

If you're unsatisfied with our response to your data protection concerns, you can file a complaint with:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
Website: ico.org.uk

Contact Information

For any other queries, please contact us at:

General Enquiries: [email protected]
Privacy Queries: [email protected]
Phone: [Your Phone Number]
Address: 5 Brayford Square, London, E1 0SG

Quick Reference Guide

For Customers

Your data is secure and protected
You have control over your information
We only use data for stated purposes
You can access, correct, or delete your data

For Staff

Follow data protection training
Report any data breaches immediately
Only access data you need for your role
Maintain confidentiality at all times

For Partners

Sign Data Protection Agreements
Implement security measures
Report data incidents promptly
Respect data subject rights

This policy complies with UK GDPR requirements and may be updated to reflect changes in legislation or business practices.

AquaGuard Pro Limited - Protecting Your Home, Protecting Your Data