Detailed Package Descriptions
Essential Package | £695
Perfect for: Standard homes seeking essential protection against water damage with minimal integration needs.
What's Included
- Watergate Sonic Smart Valve Device (£299 value)
- Professional Installation by certified technicians
- Leak Detection Technology (detects leaks as small as 40ml/minute)
- Mobile App Access for remote monitoring
- 24/7 Customer Support
Complete Features List
- Watergate Sonic Smart Valve Device (£299 value)
- Professional Installation by certified technicians
- Basic Setup & Configuration of device and mobile app
- Leak Detection Technology capable of identifying leaks as small as 40ml/minute
- Automatic Shutoff Capability to prevent water damage
- Mobile App Access for remote monitoring and control
- 30-Minute Training Session on system operation
- 24/7 Customer Support for emergency assistance
Installation Process
- Initial Assessment - Phone consultation to understand your property's needs
- Scheduling - Confirmation of installation date with 2-hour arrival window
- On-Site Installation (2-3 hours)
- Water system isolation and preparation
- Professional device installation with leak testing
- System configuration and initial setup
- Basic app setup and functionality testing
- Customer Training - Walkthrough of essential features and emergency procedures
- 48-Hour Follow-Up - Remote system check and satisfaction confirmation
All installations are performed by certified technicians with full public liability insurance and extensive plumbing expertise.
Warranty Information
- 6-Month Installation Warranty covering workmanship and installation materials
- Standard Manufacturer Warranty on Watergate Sonic device (1 year)
- 30-Day Satisfaction Guarantee with full refund option if not completely satisfied
- Support Response Guarantee of 24 hours for non-emergency issues
- Emergency Response within 4 business hours for critical issues
Smart Home Package | £995 ★ MOST POPULAR
Perfect for: Tech-savvy homeowners with existing smart home systems who want seamless integration and enhanced control.
What's Included
Everything in Essential Package, plus:
- Advanced Smart Home Integration (Alexa, Google, Apple HomeKit)
- Custom Automation Setup & Voice Commands
- Extended 1-Year Installation Warranty
- Personalized Water Usage Dashboard
- Priority Customer Support
Complete Features List
The Smart Home Package elevates your water protection with advanced integration capabilities and extended support. This comprehensive solution includes everything in the Essential Package, plus:
- Advanced Smart Home Integration with your choice of:
- Amazon Alexa
- Google Home
- Apple HomeKit
- Home Assistant
- Samsung SmartThings
- Custom Automation Setup for scenarios like vacation mode, freeze protection, and away modes
- Voice Command Configuration for hands-free control
- Extended 1-Year Installation Warranty
- Personalized Water Usage Dashboard
- Custom Alert Configuration tailored to your needs
- Quarterly Remote System Checks for optimal performance
- Priority Customer Support with direct technician access
- 3 Months of Premium Monitoring Service with weekly reports
Installation Process
- Comprehensive Assessment - Detailed consultation about your smart home environment
- Pre-Installation Planning - Custom integration strategy based on your existing systems
- Premium Installation (3-4 hours)
- All Essential Package installation steps
- Smart home hub integration and testing
- Custom automation setup based on your preferences
- Voice assistant configuration and testing
- Advanced alert customization
- Enhanced Training Session (45-60 minutes) covering:
- Basic and advanced features
- Smart home automation scenarios
- Custom routine creation
- Troubleshooting guidance
- 7-Day and 30-Day Follow-Ups - System optimization and additional training if needed
All Smart Home installations include a detailed integration report and custom user guide for your specific setup.
Warranty Information
- 12-Month Extended Installation Warranty covering all workmanship and materials
- Standard Manufacturer Warranty with priority claim assistance
- Smart Home Compatibility Guarantee - If we can't integrate with your system, we'll refund the difference between Essential and Smart Home packages
- Firmware Update Support - Assistance with system updates for 12 months
- Priority Support Response within 12 hours for non-emergency issues
- Emergency Response within 2 business hours for critical issues
Compare Our Packages
| Feature | Essential £695 | Smart Home £995 | Premium £1,595 |
|---|---|---|---|
| Watergate Sonic Device | ✓ | ✓ | ✓ |
| Professional Installation | ✓ | ✓ | ✓ |
| Mobile App Access | ✓ | ✓ | ✓ |
| Automatic Shutoff | ✓ | ✓ | ✓ |
| Customer Training | 30 min | 60 min | 90 min |
| Smart Home Integration | Basic | Advanced | Premium |
| Voice Assistant Support | - | ✓ | ✓ |
| Custom Automations | - | ✓ | ✓ |
| Installation Warranty | 6 Months | 12 Months | 24 Months |
| Maintenance Included | - | - | Bi-Annual |
| System Health Checks | - | Quarterly | Monthly |
| Emergency Response | Within 4h | Within 2h | Within 90min |
| Water Analytics | Basic | Advanced | Premium AI |
| Insurance Documentation | - | - | ✓ |
| Custom Dashboard | - | - | ✓ |
| Dedicated Account Manager | - | - | ✓ |
| Battery Replacement | - | - | ✓ |
| Choose Essential | Choose Smart Home | Choose Premium |
Add-On Services
Customize your package with these additional services:
- Additional Smart Valve Installation - £595 per unit
- Extended Warranty Options - From £95/year
- Advanced Smart Home Integration - £195
- Annual Maintenance Contract - £240/year
- Premium Monitoring Subscription - £9.99/month
- Water Efficiency Assessment - £149
- Emergency Call-Out Service - From £150
- Complex Installation Supplement - From £150
- Weekend/Evening Installation - £75 supplement
Contact us for a personalized quote based on your specific requirements.
Frequently Asked Questions
How does the Watergate Sonic device actually detect leaks?
The Watergate Sonic uses advanced acoustic monitoring technology to listen for the unique sound signatures of water leaks in your plumbing system. It can detect leaks as small as 40ml per minute - that's smaller than a dripping tap. The device continuously monitors water flow patterns and can distinguish between normal water usage (like running a tap or flushing a toilet) and abnormal flow that indicates a leak. When a leak is detected, it automatically shuts off your main water supply and sends instant alerts to your mobile phone.
Will the system work with my existing plumbing and smart home setup?
Yes! The Watergate Sonic is designed to work with virtually all UK residential plumbing systems. Our certified technicians will assess your setup during installation to ensure compatibility. For smart home integration, we support all major platforms including Amazon Alexa, Google Home, Apple HomeKit, Samsung SmartThings, and Home Assistant. The device connects via Wi-Fi and doesn't require any special wiring. If your system isn't compatible (which is extremely rare), we offer a full refund under our compatibility guarantee.
What happens if there's a power cut or my Wi-Fi goes down?
The Watergate Sonic has a built-in battery backup that provides up to 24 hours of operation during power outages. If your Wi-Fi connection is lost, the device continues to monitor and protect your home locally - it will still shut off water if a leak is detected. You'll receive notifications once your internet connection is restored. The device also stores all data locally during outages and syncs with the cloud when connectivity returns.
How long does installation take and will it disrupt my water supply?
Installation typically takes 2-4 hours depending on your chosen package. We'll need to turn off your main water supply for approximately 30-45 minutes during the physical installation process. Our technicians work efficiently to minimize disruption, and we'll schedule the installation at a time that's convenient for you. All installations are completed in a single visit, and your water protection will be active immediately after installation and testing.
What's the difference between the three packages - which one do I need?
The Essential Package (£695) provides core leak detection and automatic shutoff - perfect for basic protection. The Smart Home Package (£995) adds advanced smart home integration, voice control, and custom automations - ideal if you already have smart home devices. The Premium Package (£1,595) includes everything plus annual maintenance, advanced analytics, VIP support, and guarantees - best for high-value properties or those wanting maximum peace of mind. Most customers choose the Smart Home package for its perfect balance of features and value.
Can the system accidentally shut off my water when I'm using it normally?
No, the Watergate Sonic is intelligent enough to distinguish between normal water usage and leaks. It learns your household's water usage patterns over time and uses advanced algorithms to avoid false alarms. Normal activities like running baths, washing machines, dishwashers, or multiple taps won't trigger the system. The device only activates when it detects the specific acoustic signature of a leak combined with abnormal flow patterns that don't match typical household usage.
What kind of ongoing maintenance does the system require?
The Watergate Sonic is designed to be virtually maintenance-free. The Essential and Smart Home packages require minimal maintenance - just occasional software updates that happen automatically. For Premium package customers, we provide bi-annual professional maintenance visits that include system health checks, sensor recalibration, battery replacement, and optimization. The device will also alert you if any maintenance is needed, such as battery replacement (typically every 3-5 years).
Will this help reduce my home insurance premiums?
Many insurance companies offer discounts for properties with professional leak detection systems, typically 5-15% off premiums. We provide comprehensive documentation with our Premium package specifically for insurance purposes. Even if your insurer doesn't offer a discount, the protection against water damage claims often pays for the system many times over. We've seen customers save thousands of pounds by preventing burst pipe damage that would have caused extensive property damage.
What happens if I need support or have a problem with the system?
All our packages include comprehensive customer support. Essential customers get 24/7 emergency support and 24-hour response for non-urgent issues. Smart Home customers receive priority support with 12-hour response times. Premium customers get VIP support with guaranteed 30-minute call-backs and dedicated account managers. We also provide remote troubleshooting, and if needed, we'll send a technician to your property. Our support team consists of certified technicians who understand both the device and smart home integration.
Can I upgrade my package later or add additional valves?
Absolutely! You can upgrade from Essential to Smart Home or Premium at any time - we'll credit your original package cost toward the upgrade. Additional Watergate Sonic valves can be installed for £595 each, perfect for protecting multiple water sources or larger properties. Smart home integration and extended warranties can also be added separately. Our modular approach means you can start with basic protection and enhance your system as your needs evolve.
