Terms of Service

Effective Date: 27 March 2026

1. Introduction

Welcome to AquaGuard Pro. These Terms of Service ("Terms") govern your use of our website (www.aquaguardpro.co.uk), products, and services. Please read these Terms carefully before using our services.

By accessing our website, purchasing our products, or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our website or use our services.

2. Definitions

"Company", "We", "Us", or "Our" refers to AquaGuard Pro Limited, a company registered in England and Wales under company number [COMPANY_NUMBER_PENDING].

"Services" refers to the installation, maintenance, and monitoring of smart water management systems, specifically the Watergate Sonic device.

"Products" refers to the hardware devices, including the Watergate Sonic, and any related accessories we supply.

"Website" refers to www.aquaguardpro.co.uk and all associated pages.

"Customer", "You", or "Your" refers to the individual or entity purchasing our Products or Services.

3. Service Description

AquaGuard Pro provides professional installation and maintenance services for smart water management systems, specifically the Watergate Sonic device. Our Services include:

Professional installation of Watergate Sonic devices
Smart home integration services
Remote monitoring and alerts
Maintenance and service plans
Emergency response services

4. Product Warranty

4.1 Manufacturer's Warranty

The Watergate Sonic device is covered by the manufacturer's warranty provided by Watergate. We will assist you in processing any warranty claims directly with the manufacturer.

4.2 Installation Warranty

We provide an installation warranty on our Services as specified by your chosen package (6 months for Essential, 12 months for Smart Home, 24 months for Premium). This warranty covers any defects in workmanship related to the installation. It does not cover:

Damage caused by misuse or abuse
Issues resulting from unauthorised modifications
Problems caused by other plumbing systems not installed by us
Natural disasters or acts of God

4.3 Making a Warranty Claim

To make a warranty claim, please contact us at [email protected] or call 01707891088. We will respond to all warranty claims within 48 hours.

5. Service Terms

5.1 Scheduling and Appointments

You agree to provide access to your property at the scheduled installation time. If you need to reschedule, please provide at least 24 hours' notice. Late cancellations (less than 24 hours' notice) may incur a fee of £50.

5.2 Installation Requirements

For successful installation, you must:

Provide reasonable access to the installation location
Ensure the main water stopcock is accessible and operational
Have a functioning electrical outlet within 1.5 metres of the installation site
Have a working WiFi network with sufficient signal at the installation location

If these requirements are not met, we may need to reschedule the installation, and additional charges may apply.

5.3 Post-Installation

After installation, we will:

Test the system thoroughly
Demonstrate how to use the system
Provide basic training on the smartphone app
Leave the area clean and tidy

You are responsible for:

Maintaining the WiFi connection
Ensuring power supply to the device
Basic monitoring through the app
Reporting any issues promptly

6. Payment Terms

6.1 Pricing

All prices are listed in GBP (£) and are inclusive of VAT at the current rate. We reserve the right to change our prices at any time, but such changes will not affect orders already confirmed.

6.2 Payment Methods

We accept payment by:

Credit/debit cards
Bank transfer
Finance options (subject to approval)

6.3 Deposit and Balance

For installation services:

A 30% non-refundable deposit is required to secure your booking
The remaining balance is due upon completion of the installation
For premium packages, payment plans may be available

6.4 Late Payments

Late payments may incur a fee of 8% plus the Bank of England base rate per annum. Repeated late payments may result in suspension of services or termination of monitoring.

7. Cancellation and Refunds

7.1 Cooling-Off Period

You have the right to cancel your order within 14 days of purchase without giving any reason (Consumer Contracts Regulations 2013). However, if you have requested to begin services within this period, you must pay for services provided up until the time of cancellation.

7.2 Cancellation Process

To cancel, please email us at [email protected]. We will acknowledge your cancellation within 48 hours.

7.3 Refunds

Refunds will be processed within 14 days of the cancellation request. Refunds will be made using the same payment method originally used, unless otherwise agreed.

7.4 Our Right to Cancel

We reserve the right to cancel an order or terminate services if:

Requirements for installation cannot be met
Payment is not received according to agreed terms
False or misleading information was provided
The property is unsuitable for installation for technical reasons

8. Intellectual Property

All content on our Website, including but not limited to text, graphics, logos, images, and software, is the property of AquaGuard Pro or our licensors and is protected by UK and international copyright laws.

You may not reproduce, modify, distribute, or republish any content from our Website without our prior written consent.

9. Limitation of Liability

9.1 Service Reliability

While we strive to provide uninterrupted service, we cannot guarantee that the Services will be available at all times. Mobile apps, smart home integrations, and monitoring services rely on third-party infrastructure (internet, mobile networks) that may occasionally fail.

9.2 Water Damage Limitation

Our Products and Services are designed to detect and prevent water damage, but we cannot guarantee they will prevent all water-related incidents. We are not liable for:

Water damage resulting from system failures outside our control
Power outages affecting the device's operation
Internet connectivity issues preventing alerts
Damage occurring before installation
Damage occurring during system maintenance

9.3 Liability Cap

Our maximum liability for any claim arising out of the provision of our Products or Services shall not exceed the amount paid by you for the Products or Services giving rise to the claim.

9.4 Exclusions

Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded or limited by law

10. Data Protection and Privacy

We are committed to protecting your personal data and privacy. Our collection and use of your personal data is governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference.

By using our Services, you consent to the collection and processing of your data as described in our Privacy Policy.

11. Monitoring and Smart Home Integration

11.1 App Services

The Watergate app and monitoring services are provided by Watergate, not by AquaGuard Pro. Your use of the app is subject to Watergate's terms and conditions.

11.2 Smart Home Integration

When we integrate your Watergate Sonic with smart home systems (such as Alexa, Google Home, or Home Assistant):

We are not responsible for the operation of third-party smart home platforms
Integration may require sharing data with third parties
Changes to third-party APIs may affect functionality
We will provide reasonable assistance with integration issues, but cannot guarantee compatibility with all systems

12. Changes to Terms

We may update these Terms from time to time. We will notify you of any significant changes by posting a notice on our Website or sending you an email. Your continued use of our Services after such modifications will constitute your acknowledgment and acceptance of the modified Terms.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Force Majeure

We shall not be liable for any failure to perform our obligations where such failure is a result of acts of nature, fire, flood, earthquake, other natural disasters, terrorism, war, riot, civil unrest, strike, lockout, or other labour unrest, or other causes beyond our reasonable control.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

16. Entire Agreement

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and AquaGuard Pro regarding the use of our Website, Products, and Services.

17. Contact Information

If you have any questions about these Terms, please contact us:

AquaGuard Pro Ltd.
5 Brayford Square, London, E1 0SG
Phone: 01707891088
Email: [email protected]
Website: https://aquaguardpro.co.uk

Supplementary Service Terms - Maintenance Plans

Standard Maintenance Plan

Annual system check
Battery replacement (if needed)
Software updates
Basic system cleaning
Leak detection test
Report on system health

Premium Maintenance Plan

Bi-annual system checks
Priority emergency callout
Battery replacement (included)
System optimization
Comprehensive testing
Extended warranty
Discounted spare parts

Maintenance plans are subject to automatic renewal. You may cancel renewal with 30 days' notice before the renewal date.

Last Updated: 27 March 2026