Privacy Policy – AquaGuard Pro

Privacy Policy

Effective Date: 27 March 2026
Last Updated: 27 March 2026

Introduction

AquaGuard Pro ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller Information

Company Name: AquaGuard Pro Limited
Company Registration: [COMPANY_NUMBER_PENDING]
Registered Address: 5 Brayford Square, London, E1 0SG
Contact Email: [email protected]
Contact Phone: 01707891088
Data Protection Officer: The Director

What Personal Data We Collect

We may collect and process the following personal data:

Information You Provide Directly

  • Contact Information: Name, email address, phone number, postal address
  • Service Information: Property details, installation preferences, water system information
  • Account Information: Login credentials (if applicable), service preferences
  • Payment Information: Billing address, payment method details (processed by third-party payment providers)
  • Communication Data: Your enquiries, feedback, and correspondence with us

Information We Collect Automatically

  • Website Usage Data: IP address, browser type, operating system, pages visited, time spent on site
  • Device Information: Device type, screen resolution, referring website
  • Service Usage Data: Installation dates, maintenance schedules, service history

Information from Third Parties

  • Insurance Providers: Policy numbers, claim information (with your consent)
  • Property Managers: Property details, authorization information
  • Smart Home Systems: Integration data (with your consent)

How We Use Your Personal Data

We process your personal data for the following purposes:

Service Delivery (Legal Basis: Contract)

  • Provide water management installation and maintenance services
  • Schedule appointments and communicate about services
  • Process payments and maintain service records
  • Provide customer support and address your enquiries

Marketing Communications (Legal Basis: Consent)

  • Send promotional emails about our services
  • Share special offers and updates
  • Provide relevant content and newsletters

Business Operations (Legal Basis: Legitimate Interest)

  • Improve our services and website functionality
  • Conduct quality assurance and staff training
  • Maintain business records and accounts
  • Prevent fraud and ensure security

Legal Compliance (Legal Basis: Legal Obligation)

  • Comply with accounting and tax regulations
  • Maintain health and safety records
  • Respond to legal requests and regulatory requirements

How We Share Your Personal Data

We may share your personal data with:

Service Providers

  • Payment Processors: To handle transactions securely
  • Installation Partners: For service delivery (under strict confidentiality agreements)
  • IT Service Providers: For website maintenance and data storage
  • Marketing Agencies: For advertising campaigns (only with your consent)

Business Partners

  • Insurance Companies: When you choose to share for discounts or claims
  • Smart Home Platforms: For integration services (with your consent)
  • Property Managers: When relevant to your property

Legal Requirements

  • Regulatory Authorities: When required by law
  • Law Enforcement: When legally obligated to do so
  • Legal Advisors: For legal compliance and advice

International Data Transfers

We primarily process data within the UK and EU. If we transfer data internationally, we ensure:

  • Adequate safeguards are in place
  • Data Protection Agreements are signed
  • Standard Contractual Clauses are implemented
  • You are informed of any such transfers

Data Retention

We retain your personal data for:

Data Type Retention Period Reason
Customer records 7 years Legal/tax requirements
Marketing data Until you opt-out Marketing purposes
Service history Duration of warranty + 2 years Service obligations
Financial records 7 years Accounting requirements
Website data 13 months Analytics purposes

Your Data Protection Rights

Under UK GDPR, you have the following rights:

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Ask us to correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data under certain circumstances
  • Right to Restrict Processing: Ask us to limit how we use your data
  • Right to Data Portability: Request your data in a portable format
  • Right to Object: Object to our processing of your data for direct marketing
  • Right to Withdraw Consent: Withdraw consent for data processing at any time
  • Right to Complain: Lodge a complaint with the Information Commissioner's Office (ICO)

How to Exercise Your Rights

To exercise any of these rights, please contact us:

Email: [email protected]
Phone: 01707891088
Address: 5 Brayford Square, London, E1 0SG

We will respond to your request within 30 days.

Data Security

We implement appropriate technical and organisational measures to protect your personal data:

Technical Measures

  • SSL encryption for data transmission
  • Secure password policies
  • Regular security updates
  • Access controls and authentication
  • Data backup and recovery procedures

Organisational Measures

  • Staff training on data protection
  • Data protection impact assessments
  • Regular security audits
  • Incident response procedures
  • Confidentiality agreements with staff and partners

Cookies and Website Data

Types of Cookies We Use

Essential Cookies

  • Session management
  • Security features
  • Basic website functionality

Analytics Cookies

  • Website usage statistics
  • Performance monitoring
  • User experience improvement

Marketing Cookies

  • Targeted advertising
  • Social media integration
  • Conversion tracking

Managing Cookies

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

To manage your cookie preferences, please clear your browser cookies for this site.

Data Protection Officer

If you have concerns about data protection, you can contact our Data Protection Officer:

Name: The Director
Email: [email protected]
Phone: 01707891088

Updates to this Policy

We may update this privacy policy periodically. We will:

  • Notify you of significant changes
  • Display the effective date of updates
  • Maintain a record of previous versions

Complaints

If you're unsatisfied with our response to your data protection concerns, you can file a complaint with:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
Website: ico.org.uk

Contact Information

For any other queries, please contact us at:

General Enquiries: [email protected]
Privacy Queries: [email protected]
Phone: 01707891088
Address: 5 Brayford Square, London, E1 0SG

Quick Reference Guide

For Customers

  • Your data is secure and protected
  • You have control over your information
  • We only use data for stated purposes
  • You can access, correct, or delete your data

For Staff

  • Follow data protection training
  • Report any data breaches immediately
  • Only access data you need for your role
  • Maintain confidentiality at all times

For Partners

  • Sign Data Protection Agreements
  • Implement security measures
  • Report data incidents promptly
  • Respect data subject rights

This policy complies with UK GDPR requirements and may be updated to reflect changes in legislation or business practices.

AquaGuard Pro Limited - Protecting Your Home, Protecting Your Data